Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • Item must be in the same condition as received

  • Unworn or unused

  • With tags

  • In its original packaging

  • Receipt or proof of purchase is required

❗ Wrong Item Ordered (Customer Error)

If you accidentally order the wrong item (wrong model, size, character, colour, version, etc.),
refunds will only be issued as store credit.

Cash/card refunds are not available for customer ordering mistakes.

How to Start a Return

Contact us at hakohouse.6ix@gmail.com to request a return.

If your return is accepted, we will send you:

  • A return shipping label

  • Instructions on how and where to send your package

Items sent back without first requesting a return will not be accepted.

You may contact us anytime at hakohouse.6ix@gmail.com for questions.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will review the situation and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Toys or figures with manufacturing defects from the factory

    • If the factory did not disclose imperfections, returns may not be accepted

  • Perishable goods

  • Custom or personalized items

  • Personal care goods

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you are unsure whether your item qualifies, please contact us.

Exchanges

The fastest way to get the item you want is to:

  1. Return the item (if eligible)

  2. Once the return is accepted, place a new order

European Union 14-Day Cooling Off Period

If your order is shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason.

Items must still be:

  • Unused

  • With tags

  • In original packaging

  • With proof of purchase

Refunds

We will notify you once we’ve received and inspected your return.

If your refund is approved, you will be refunded to your original payment method within 10 business days.

Please note:

  • Your bank or credit card company may take additional time to process the refund.

  • If it has been over 15 business days since approval, contact us at hakohouse.6ix@gmail.com.